Frequently Asked Questions

Apartment & Complex

Is there Internet Access?
What are the activities at the Sandcastles Resort Complex?
Is there ample parking for cars at Sandcastles Resort Complex?
Are Boats, RVs, or Large Trucks permitted in the parking lot?
Is there an Elevator at Sandcastles Resort Complex?
Do I need to bring any towels or linens?
Does the Unit have a hair dryer?
Is there a washer and dryer?
Is there a grill on the patio?
Are there pots and pans in the condo?
Does the Condo Unit have a dishwasher?
Is there shopping and restaurants nearby?
How many TVs are in the condo?
Is there a DVD?
Are there portable beds, inflatable beds, or roll-away beds?
Do you provide any coolers?
Is there any beach equipment in the condo we can take down to the beach?

Reservations

Are Credit Cards accepted?
ARE DEBIT CARDS ACCEPTED?
ARE CHECKS ACCEPTED?
ARE MONEY ORDERS ACCEPTED?
ARE MONEY ORDERS ACCEPTED?
ARE CASHIER’S CHECKS OR CERTIFIED CHECK ACCEPTED?
WHY DON’T YOU TAKE CHECKS OR MONEY ORDERS?
IS THERE EVER AN EXCEPTION?
DO YOU OFFER LONG TERM RENTALS AT A REDUCED RATE?
HOW DO I RESERVE A CONDO UNIT?
DO YOU REQUIRE A SECURITY DEPOSIT?
WHAT IF WE NEED TO CANCEL, WILL WE GET OUR MONEY BACK?
WHAT HAPPENS IN THE EVENT OF A HURRICANE?

Check In & Check Out

How do I access the unit?
Why do you rent Saturday to Saturday
Is there a maid service?
When is check in time and check out time?
Are there exceptions to check in and check out times?
Who do we call if we need any type of service when we are in Florida?